Contact us

Have a question, or want a product recommendation? Get in touch. You can also email us at hello@naturalcare.co.nz. We are based in Barrington, Christchurch, but we don't have a pick-up option or a shop.

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Frequently asked questions

When will my order arrive?

Please allow up to 3 business days for your order to be processed. Orders are processed Monday through Friday, excluding holidays. Once your order has been shipped, a confirmation email with a carrier tracking number will be sent out. In the case of a lost package, please contact our support.

Please allow up to 3 business days for your order to be processed. Orders are processed Monday through Friday, excluding holidays. Once your order has been shipped, a confirmation email with a carrier tracking number will be sent out. In the case of a lost package, please contact our support.

Does it work for all hair types?

Yes! Also, for colour-treated hair.

Yes! Also, for colour-treated hair.

Do you have pick-up locations/retail options?

Yes, we list all stockists on the stockists page.

Yes, we list all stockists on the stockists page.